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Customer Service

Starting out to be an irritating day.

I had ordered two different sets of DVD’s — two different places.

Called to check on the status of both of them. At one place I was told that the gentleman who can help me (because it was an internet order) is out of the office until Thursday. Uh, really? And, no one else can help me. Uh, no. Uh, really? Okayyyyy …

The second place I called said “oh, your order is backordered.” Uh, really, how about emailing me and letting me know that? Response? “Well, we’re having problems with the changing of personnel and one DVD is still pending, the others are here. Oh wait, I see it’s come in.” Uh, really?

Is it me or is customer service going downhill quickly?

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