A couple of years ago we went to a local fair and a representative from the Minnesota newspaper The Star Tribune was there and offered us a year’s worth of Sunday papers for only $1.00.
Wow, we thought. Â That’s cheap. Â They are practically giving it away. Â We’ve been told by others that the reason they “give” the paper away is that they have to get a high subscription rate in order to charge advertisers certain rates. Â Irregardless, we went ahead and signed up for the paper.
A year later we received a renewal notice for $26.00 for a year’s worth of Sunday papers of the Star Tribune. Â I signed up again although we really didn’t read the paper as much as we thought we would.
Towards the end of the subscription, I called to have the paper temporarily stopped as we would be out of town. Â When we arrived back home, the paper had been delivered ~ twice. Â I called and lodged a complaint and was told by a supervisor to specifically ask to speak to a supervisor and they would make sure the paper was stopped. Â The next time we went out of town I called and did as I was told ~ spoke to a supervisor and was assured our paper would be temporarily stopped.
But it wasn’t. Â At this point, I called and asked them to cancel our subscription and was assured it would be cancelled. Â My online account showed the cancellation and there was no money due yet the Sunday papers kept coming.
After 2.5 months of getting a “free” paper, we again were going to be out of town so I called and told them that they needed to stop the paper as we no longer had a subscription. Â I was assured, again, that it would stop. Â But it wasn’t.
When we returned from being out of town, Â the paper had been delivered again. Â Feeling frustration creep into my voice, I called again and was assured they would stop delivery. Â The following Sunday ~ guess what? ~ the paper was delivered again.
So I called again. Â This was now getting to be ridiculous. Â I spoke to a supervisor and was assured … wait, I’m pretty sure I heard that same assurance before so after I hung up with the supervisor I sent an online complaint to the Better Business Bureau here in Minnesota.
When I pulled up the online information on The Star Tribune I was shocked at what I saw. They had 100% negative reviews but an A+ rating. Â How can that be?
It seems ridiculous to me that a company that has 100% negative reviews can have an A+ rating.
Recently a friend of mine sent me an article re the BBB and how they appear to have what the article called a “pay for play” scheme. Although the article is from 2010, I have the feeling that it’s still quite applicable.
“To prove the point, a group of Los Angeles business owners paid $425 to the Better Business Bureau and were able to obtain an A minus grade for a non-existent company called Hamas, named after the Middle Eastern terror group.”
I had always believed that I could trust the ratings on the Better Business Bureau site but this is disturbing to me. Â My trust in them has fallen to zero.
And the resolution to my problem? Â Within 4 days of filing my complaint, I received a response from someone at The Star Tribune letting me know the newspapers would stop being delivered.
Almost 3 months later, I’m glad to say we’ve received no newspaper. Â I’ll never subscribe to this company again.